PRIVACY POLICY
Last Updated: February 15, 2023
SCOPE
Driver Hub Limited (“Driver Hub,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services
(collectively, the “Driver Hub Platform” or “Services”). This Privacy Policy explains how we collect, use, and share information from Driver Hub users
(“Clients”). Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.
COLLECTED INFORMATION
- Information provided by you
When using our Services, we ask you to provide your personal information, such as booking information (name, mobile phone number, email and location)
or user profile information (payment method).
When using our Services, we ask you to provide your personal information, such as booking information (name, mobile phone number, email and location)
or user profile information (payment method).
Technical information: such as the time and date of your use of the service, and other statistics; allows us to provide our services
and troubleshoot software bugs and operational problems.
Location information: allows us to links clients with our drivers.
Usage information: allows us to improve our Services by understanding how you interact with our platform.
Call information: for booking and quality service evaluation.
USE OF COLLECTED INFORMATION
All the information is collected with the purpose of enhancing the experience and quality of our Services, including to:
- 1. Connect clients with our drivers;
- 2. Personalize the experience of users;
- 3. Analyze, improve and develop our Services;
- 4. Communicate with users about services, promotions, updates, news, events etc.;
- 5. Provide customer support;
- 6. Find and prevent fraud;
- 7. Respond to trust and safety issues, including accidents, disputes between clients & drivers and requests from the authorities.
SHARING AND DISCLOSURE OF COLLECTED INFORMATION
Driver Hub may share the Collected Information:
Driver Hub may allow you to connect with drivers. We will provide the drivers with your information to allow them to provide service to you.
The information we share include your name, pickup location, and contact details ) to easily locate you.
Driver Hub may share your information with government authorities and law enforcement officials if we reasonably determine disclosure is:
(i) required by applicable law, regulation, operating agreement, legal process or governmental request;
(ii) necessary to protect the rights, property, or safety of Driver Hub, our customers safety , our Services, or the public.
Driver Hub may share your information other than as described in this policy with your prior consent.
SECURITY
All collected information is securely stored within our databases. While we take reasonable precautions to protect your information,
we cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us
PRIVACY POLICY UPDATES
From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon
the posting of the revised Privacy Policy on our Platform. We encourage users to read this Privacy Policy periodically to stay up-to-date about
our privacy practices. As long as you use our Services, you are agreeing to this Privacy Policy and any updates we make to it.
CONTACT INFORMATION
Feel free to contact us at any time with any questions or comments about this Privacy Policy, at executive@driver.rw